Content removal policy

Before anything reaches a generation model or the CDN, four layers filter out policy-violating content:

• Prompt analysis on every tool and every API call.
• Pre-submission image classifier that rejects uploads appearing to depict minors.
• Storage-layer CSAM scanning via Cloudflare’s CSAM Scanning Tool against NCMEC hashes on every image served.
• Provider-level safety filters applied by every upstream model partner.

See our full Content Safety & Abuse Reporting policy for layer-by-layer details.

Content is removed when it involves any of the following:

• Any content involving minors or non-consensual sexual material
• Non-consensual intimate imagery of any adult
• Non-consensual likenesses of real people, including deepfakes
• Harassment, targeted abuse, hate speech, or incitement to violence
• Illegal activity, doxxing, or privacy violations
• Intellectual-property infringement or valid DMCA notices
• Fraud, spam, or deliberate attempts to circumvent safety filters

Include:

• The URL or asset ID of the content
• A short description of why it violates policy
• Any supporting evidence — screenshots, timestamps, related account names

For copyright specifically, use our DMCA Policy. For suspected CSAM, also file directly with NCMEC at report.cybertip.org.

1. Acknowledge. We confirm receipt and log an internal moderation event.
2. Investigate. A reviewer examines the content against policy, law, and any automated flags already attached to the asset.
3. Act. Appropriate action — removal, account restriction, or escalation to law enforcement — taken within five business days for standard reviews. Clear violations (e.g. CSAM hash matches) are acted on immediately.
4. Notify. The uploader receives notice where appropriate, with an appeal option.

Repeat or egregious violators face feature restrictions, temporary suspension, or permanent termination. Accounts terminated for child exploitation material are ineligible for refunds. Repeat copyright infringers may be terminated per the DMCA Policy.

Submit appeals to [email protected] with the subject “Appeal” and include the asset ID, the action taken, and the reason you believe the decision was incorrect. A different reviewer evaluates the appeal.